FAQs

 

HOW LONG WILL MY ORDER TAKE?

Most items on our website are produced on-demand. Once an order is placed, we will usually complete the product in 4-8 business days.

HOW WILL I KNOW WHEN MY ORDER IS READY?

For every order,  You will recive two e-mails. One e-mail will show the order details and confirm that the order was placed, and the second e-mail will tell you when your order is being shipped.

CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?

We will issue refunds for orders that are defective, e.g. Misprinted,Broken,Torn. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 14 days of the purchase.

No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color.

Please review your order before you finish your checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us immediately 

I HAVEN'T RECEIVED MY ORDER YET, AND I NOTICED THAT I ORDERED THE WRONG SIZE. CAN I CHANGE IT?

If you need to change details on your order such as size or color, please contact us at  Support@giftalogue.com. Usually, we can make a change if we are a day or more away from printing. However, once the order has been printed, we are unable to make any size changes or give any refunds.

For any other questions or help, please e-mail Support@giftalogue.com